Abstract

Background: This research is based on the findings indicating an ineffectiveness and inefficiency of the process of managing reagents. The aim of this research was to increase the effectiveness and efficiency of the reagent management process in the clinical pathology laboratory using the Six Sigma method.
Method: This was an action research study conducted at the Clinical Pathology Laboratory of X Hospital. Data analysis was done using Six Sigma’s stage.
Result: The results in the define phase found that there were 4 critical to quality in the process of managing reagents. The measure phase found that the sigma value of the measurement results of the reagent management process was ≤ 2.5 sigma. The analysis stage was found in 12 root causes of the problem, with 4 root causes of the selected problem being repaired.
Conclusion: The Six Sigma can increase the effectiveness and efficiency of managing reagents.

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