Health services and job satisfaction in the era of health insurance
  • Article Type: Research Article
  • Eurasian Journal of Biosciences, 2020 - Volume 14 Issue 2, pp. 3647-3651
  • Published Online: 30 Sep 2020
  • Open Access Full Text (PDF)


Background: The Public Satisfactory Index for the service of Glagah District Primary Health Center in Lamongan District tends to decreasing. It can be caused by employee dissatisfaction with their job. This study aimed to determine the association between the determinant factors and the level of job satisfaction.
Methods: This was descriptive observational study with cross sectional design. Data collection was carried out in December 2018.
Results: Saturaded sample was used in which 70 employees of Public Health Centre surveyed. It was found that the amount of health service salary from health insurance and the knowledge on health service has weak relationship with the PSI. Its contingency coefficient was only 0.273 and 0.181, respectively. Meanwhile, the attitudes towards health service and support for giving health service show strong relationship with contingency coefficient of 0.719 and 0.622, respectively.
Conclusion: Attitudes to health care and to supportive services are determining the fulfilment of the job satisfaction.


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