Abstract

One of the indicators of a good human resources management in a company is employee job satisfaction. This article was conducted to find out the main factors that give most influence on employee job satisfaction at Premier Hospital, Surabaya, and provide effective recommendations to increase employee job satisfaction based on the existing factors. In December 2018, employee satisfaction survey was carried out at Premier Hospital, Surabaya, to 60 randomly selected respondents by utilizing Minnesota Satisfaction Questionnaire (MSQ). From the survey results, there were three main factors affecting employee job satisfaction at Premier Hospital, Surabaya. These were the compensation factor, reward system, and supervision. By knowing the main factors affecting employee job satisfaction, there will be effective steps to improve the employee job satisfaction. The leaders and management at Premier Hospital Surabaya had to be able to improve these three factors to increase the employee job satisfaction in the company.

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