The patients’ behavioral intention to continue the visit and return to the hospital for further treatment affect the number of patient visits at Dr. Ramelan Marine Hospital. Several factors that influence the patients’ behavioral intention include service quality and patient satisfaction. This study aims to determine the correlation between perceived service quality and patient satisfaction with the inpatients’ behavioral intention. This study was classified as a quantitative correlational. The subject for this study was 100 inpatients in Ramelan Marine Hospital. The primary data were collected by utilizing questionnaires include the perceived service quality scale, patient satisfaction scale, and behavioral intention scale. Data were analyzed employing the regression method. This study results indicated that: 1) there was a correlation between perceived service quality and patient satisfaction with behavioral intention, the value of R2 = 0.386; 2) the perceived service quality had a significant correlation with behavioral intention (r=0.322, p<0.05); 3) patient satisfaction had a significant correlation with behavioral intention (r= 407, p<0,05). The conclusion of this study was the perceived service quality and patient satisfaction have a substantial correlation with behavioral intention. Hence, improvement in service quality and patient satisfaction needs to be conducted immediately. It is expected for further research to provide interventions in improving behavioral intention.

• Aagja, J. P., & Garg, R. (2010). Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context. International Journal of Pharmaceutical and Healthcare Marketing.
• Aliman, N. K., & Mohamad, W. (2013). Perceptions of service quality and behavioral intentions: A mediation effect of patient satisfaction in the private health care in Malaysia. International Journal of Marketing Studies, 5(4), p15.
• Amin, M., & Nasharuddin, S. Z. (2013). Hospital service quality and its effects on patient satisfaction and behavioural intention. Clinical Governance: An International Journal
• Anzaku, T. A. K., Chidebelu, S. A. N. D., & Achike, A. I. (2017). An Assessment of the Market Structure of Sesame among Farmers, Wholesalers and Retailers in Nasarawa State, Nigeria. Current Research in Agricultural Sciences, 4(2), 32-42.
• Chabibah, A. N. (2018). Kualitas Fungsional dan Kepuasan Pasien terhadap Perawat dan Dokter Gigi di Rumah Sakit. Jurnal Administrasi Kesehatan Indonesia, 6(2), 143-148.
• Lin, Y. (2016). An examination of determinants of trade show exhibitors’ behavioral intention. International Journal of Contemporary Hospitality Management.
• Maqsood, M., Maqsood, H., Kousar, R., Jabeen, C., Jabeen, A., Waqas, Gillan Zainib T, Muhammad A, Sarwar H, Ali W. (2017). Effects of Hospital Service Quality on Patients Satisfaction and Behavioural Intention of Doctors and Nurses. Saudi J Med Pharm Sci.
• Ngo, V. M., & Nguyen, H. H. (2016). The relationship between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector. Journal of Competitiveness.
• Octavia, A., & Anwar, A. P. (2012). Analisis Kepuasan Pasien Rawat Inap Bangsal Jantung di RSUD Raden Mattaher jambi. DIGEST MARKETING, 1(1).
• Panjaitan, J. E., & Yuliati, A. L. (2016). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung]. DeReMa (Development Research of Management): Jurnal Manajemen, 11(2), 265-289.
• Supriyanto, S., & Wulandari, R. D. (2011). Manajemen mutu pelayanan kesehatan. Surabaya: Pohon Cahaya.
• Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of marketing, 60(2), 31-46.

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.