Eurasian Journal of Biosciences

Analysis of perceived health care quality on patient satisfaction


Background: Perceived health care is influenced by patient satisfaction favorable to the hospital and positive impact on patient satisfaction. This study aimed to make recommendations for increasing admissions for Inpatient room based on the result of the analysis of perceived health care quality, customer voice and satisfaction. 
Methods: This research used cross-sectional method. The sampling technique used proportionate stratified random sampling. The data obtained were then analyzed using descriptive and regression methods.
Results: The results obtained indicated that perceived health care quality had a significant positive effect on patient satisfaction. The Quality Interaction (b = 0.273) had a stronger influence on patient satisfaction. The results showed physical environment quality (p = 0.008, b = 0.199), interaction quality (p = 0.000, b = 0.471), and outcome quality (p = 0.005, b = 0.238). 
Conclusion: Perceived health care quality has a strong effect on patient satisfaction.


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